CUSTOMER SUCCESS STORY | PROCUREMENT TRANSFORMATION
How a leading Australian bank implemented a new procurement solution on time, within budget, and with a flawless go-live
THE COMPANY
ANZ Banking Group is a financial powerhouse serving clients across AU and NZ.
As the second-largest bank by assets and the fourth-largest bank by market capitalisation in Australia, ANZ plays a vital role in the country’s financial landscape. They offer a comprehensive suite of banking and financial services, making them a trusted partner for millions of individuals and businesses.
THE CHALLENGE
ANZ faced a critical challenge related to their procurement system.
Their existing solution had reached its end-of-life stage and was no longer supported. This lack of support posed a significant risk, as continued use after a specific deadline could have resulted in substantial contractual damages for ANZ.
Bloom was an outstanding delivery partner for a challenging remediation. They closely managed all aspects of the work, took great care to ensure the delivery was “right the first time” and displayed exceptional interpersonal skills at managing different relationships.
Fiona Barnes, ANZ Finance Project Manager
THE SOLUTION
ANZ partnered with Bloom, a company with expertise in procurement solutions and integrations.
This collaboration involved several key steps:
- Bloom worked with ANZ to understand the core categories currently reliant on their procurement product. Through this analysis, we were able to refine the transition scope by focusing on the five most critical “base drivers” within the procurement process.
- Bloom’s experience, IP, and strong partnership with SAP were instrumental in planning a successful project methodology. The methodology established clear milestones throughout the transition process, ensuring a smooth and well-defined path forward.
- Bloom conducted a thorough analysis of ANZ’s existing procurement processes across the impacted categories. This analysis, in conjunction with identifying system dependencies, helped them design future-state processes that prioritized an enhanced user experience and improved efficiency for ANZ staff.
- Three key principles guided the design of the new procurement processes:
- Streamlining and improving the user experience for those involved in procurement activities.
- Ensuring a smooth transition with minimal disruption to ongoing operations.
- Creating a platform that can adapt and evolve to support ANZ’s future procurement needs.
THE OUTCOME
With the support of a skilled partner, ANZ successfully transitioned away from their legacy procurement system and achieved several positive results.
- Successful and Timely Transition – The new procurement solution was implemented within the established timeframe and budget.
- Exceptional Quality and Zero Go-Live Issues – The transition process was seamless, with no disruptions or complications during the initial launch. Foundation for Future Growth The newly implemented solution established a strong foundation for future advancements within ANZ’s procurement team.
- Enhanced Team Capability – The project also contributed to upskilling the existing ANZ team, ensuring long-term sustainability and efficient management of the new system.
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